1. Please be careful with the products we send you.
2. To start a return or any question related to the returns, please submit a return request at lipiartsstudio@gmail.com.
3. Items sent back to us without submitting a prior request, a return will not be accepted.
4. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. if they’re not still in great condition we might not be able to refund you in full and we HATE doing that. You’ll also need the receipt or proof of purchase.
5. Please remember to obtain a proof of postage receipt from the post office; for high value items we would recommend using an insured service as the goods are your responsibility until they arrive to us safe and good.
6. Please note, unfortunately we are unable to issue a refund for any items found to have been damaged during use.

Damages/breakage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1.1 Faulty Products

If you've been unlucky enough to receive a faulty product, please contact us through our contact page. Alternatively, please write an email to us at lipiartsstudio@gmail.com . We will run through the process of returning a faulty or damaged item.

To ensure a fast resolution, we are now asking that you send us photos of any damage where possible. It would be great if you could take a video of the fault on your phone and send to us. In many cases we can find a solution with you over the phone and avoid you the hassle of needing to send the product back.

Exceptions / non-returnable items

Changes and Cancellations:

Certain types of items cannot be returned/exchanged, like earrings due to hygienic reasons.

All commission original artwork and prints are final sale. While I do not accept returns for customized/personalized item , I want you to be pleased with your purchase! Please let me know if there is any way I can help you by contacting me within 3 days of receiving your order.

Please contact me within 24 hours of placing your order if you need to change, update, or cancel your print order. All prints are made-to-order and go into production after 24 hours.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Policy